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The Dodo House Prints

Store Policy

At Dodo House Prints, we strive to provide exceptional customer care and ensure your satisfaction with our products and services. This policy outlines our commitment to addressing your needs and concerns promptly and professionally.

  1. Customer Communication: a. We value clear and open communication with our customers. We are available to assist you through multiple channels, including email, phone, and social media. b. Our customer care representatives are trained to provide helpful and courteous assistance, answering your queries and guiding you through the purchasing process.

  2. Product Information: a. We provide accurate and detailed information about our products, including dimensions, materials, and other relevant specifications. We aim to help you make informed purchasing decisions. b. If you require additional information about any of our products, our customer care team will be happy to assist you.

  3. Order Processing and Tracking: a. We strive to process orders efficiently and promptly. Once your order is placed, you will receive a confirmation email with your order details. b. We provide order tracking information, allowing you to monitor the progress of your shipment. If you encounter any issues with tracking, our customer care team will assist you in resolving the matter.

  4. Shipping and Delivery: a. We partner with reliable shipping providers to ensure timely and secure delivery of your purchases. b. In the event of a delay or issue with your shipment, we will work diligently to rectify the situation and keep you informed throughout the process.

  5. Returns and Exchanges: a. We offer a hassle-free returns and exchanges policy. If you are not completely satisfied with your purchase, you may return or exchange it within 30 days of receiving the item. b. To initiate a return or exchange, please contact our customer care team. They will guide you through the process and provide you with the necessary instructions.

  6. Damaged or Defective Items: a. If your order arrives damaged or with any manufacturing defects, please notify us immediately. We will arrange for a replacement or refund as per your preference. b. To facilitate the process, please provide photographs of the damaged or defective item(s) along with your communication.

  7. Privacy and Data Protection: a. We prioritize the security and privacy of your personal information. Our data handling practices comply with applicable privacy laws. b. Your personal information will only be used for order processing, customer care purposes, and improving our services. We will not share your information with third parties without your consent, unless required by law.

  8. Feedback and Suggestions: a. We value your feedback and suggestions as they help us improve our products and services. Please feel free to share your thoughts and experiences with us through our customer care channels. b. We are committed to addressing your feedback in a timely manner and incorporating it into our business practices whenever feasible.

We hope this customer care policy provides you with a clear understanding of our commitment to serving you better. If you have any further questions or require assistance, please don't hesitate to reach out to our customer care team. Thank you for choosing Dodo House Prints!

Privacy & Safety

At The Dodo House Prints, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

  1. Information We Collect

1.1 Personal Information: When you visit our website or use our services, we may collect personal information that can identify you directly or indirectly. This may include your name, email address, mailing address, phone number, payment information, and any other information you voluntarily provide to us.

1.2 Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, operating system, referring URLs, and other technical information. This information is used to analyze trends, administer the site, improve our services, and gather demographic information about our user base as a whole. Non-personal information may be collected through cookies, web beacons, and other tracking technologies.

  1. Use of Information

2.1 Personal Information: We may use the personal information we collect for various purposes, including but not limited to:

  • Providing and improving our services.

  • Responding to your inquiries, requests, or feedback.

  • Processing your transactions and orders.

  • Sending you promotional offers, newsletters, or other communications you have opted-in to receive.

  • Customizing and personalizing your experience on our website.

  • Protecting against fraud, unauthorized transactions, and other liabilities.

  • Complying with legal obligations.

2.2 Non-Personal Information: Non-personal information may be used for analytical purposes, demographic profiling, system administration, and to optimize the website and services. This information helps us understand how visitors use our website, identify areas for improvement, and enhance user experience.

  1. Sharing of Information

3.1 Service Providers: We may share your personal information with third-party service providers who assist us in operating our website and providing our services. These service providers are contractually obligated to protect the confidentiality and security of your personal data and are prohibited from using it for any other purposes.

3.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement agencies, regulatory bodies).

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information.

  1. Data Security

We implement reasonable security measures to protect the confidentiality, integrity, and availability of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

  1. Your Choices

5.1 Opt-Out: You may opt-out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly. Please note that even if you opt-out, we may still send you non-promotional communications related to your transactions or account.

5.2 Cookies: Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

  1. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those third parties

Payment Methods

• Credit / Debit Cards
 

Customer Care

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