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The Dodo House Prints

Shipping & Returns

Thank you for choosing our products! We want to ensure that you have a seamless shopping experience, including hassle-free shipping and easy returns. Please read the following Shipping and Return Policy carefully.


  1. Processing Time:

    • Upon receiving your order, we will require a certain amount of time to process and prepare it for shipment. Processing time typically takes 1-3 business days. Please note that this does not include weekends or public holidays.

  2. Shipping Methods:

    • We offer various shipping methods to cater to your needs. The available options will be displayed at checkout, along with the estimated delivery time and cost.

    • Please ensure that you provide accurate shipping information, including your complete address and contact details, to avoid any delays or delivery issues.

  3. Delivery Time:

    • The estimated delivery time depends on the shipping method selected and your location. Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.

    • Please note that unforeseen circumstances such as weather conditions or customs delays may impact the delivery time. We appreciate your patience in such situations.

  4. Shipping Restrictions:

    • Some products may have specific shipping restrictions due to legal or logistical reasons. These restrictions will be clearly mentioned on the product page. Please review the product information before placing your order.

  5. International Shipping:

    • We offer international shipping to select countries. However, please be aware that additional customs duties, taxes, or fees may be applicable upon arrival in your country. These charges are the sole responsibility of the recipient.

Return & Exchange Policy

  1. 14-Day Return Policy:

    • We have a 14-day return policy from the date of delivery. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within this timeframe.

    • To initiate a return, please contact our customer support team. They will guide you through the process and provide you with a return authorization number (RMA).

    • The item(s) must be unused, in their original condition, and with all the original packaging and tags intact. We reserve the right to refuse returns that do not meet these criteria.

  2. Return Shipping:

    • The return shipping cost is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

    • We recommend using a reliable shipping method with tracking and insurance, as we cannot be held responsible for lost or damaged return shipments.

  3. Refund or Exchange:

    • Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.

    • Refunds will be issued to the original payment method used during the purchase. Please allow a reasonable amount of time for the refund to reflect in your account.

    • If you prefer an exchange for a different product, please inform our customer support team, and they will assist you accordingly.

  4. Non-Returnable Items:

    • For hygiene and safety reasons, certain items are non-returnable. These may include but are not limited to opened cosmetics, intimate apparel, and personalized or customized products. Please review the product description for any specific non-returnable item(s).

  5. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by replacing the item or providing a refund.

If you have any further questions or concerns regarding our Shipping and Return Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Note: This Shipping and Return Policy is subject to change without prior notice.

Shipping Policy Last Updated: July 4, 2023

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